Job Description
Are you a dedicated problem-solver looking for a career that fits your lifestyle? Apex Digital Solutions is seeking a highly skilled Senior Technical Support Specialist to join our elite team. We offer a competitive Full-Time Weekend Shift schedule, allowing you to enjoy your weekdays while making a significant impact on our clients' success.
In this role, you will be the first point of contact for technical inquiries, ensuring seamless operations for our enterprise clients. We pride ourselves on our premium service culture and are looking for individuals who are passionate about technology and customer satisfaction.
Why Join Us?
- Flexible Schedule: Enjoy a balanced lifestyle with our weekend shift options.
- Career Growth: Access to top-tier training and clear pathways for advancement.
- Modern Tech Stack: Work with the latest tools and technologies.
Don't miss this opportunity to advance your career in the heart of New York City.
Responsibilities
- Provide advanced technical troubleshooting and support via phone, email, and remote desktop tools.
- Manage and resolve complex technical tickets within established Service Level Agreements (SLAs).
- Collaborate with cross-functional teams to identify and fix recurring system issues.
- Mentor junior support staff and conduct training sessions on technical procedures.
- Document all technical interactions and resolutions in our CRM system.
- Monitor system performance and proactively identify potential infrastructure risks.
Qualifications
- Minimum of 3 years of experience in technical support or customer service.
- Strong understanding of computer hardware, software, and network configurations.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work independently during weekend shifts with high energy and focus.
- Proficiency in ticketing systems (e.g., Zendesk, JIRA) and remote support tools.
- High school diploma or equivalent; Associate’s degree in IT or related field is a plus.