Job Description
Are you a tech-savvy professional looking for stability with the flexibility of weekend shifts?
Nationwide Tech is seeking a dedicated Technical Support Specialist to join our dynamic team in Fort Worth. We offer a comprehensive benefits package and a culture that values work-life balance, making this the perfect opportunity for those seeking full-time employment without sacrificing their weekends.
Why Join Us?
- Competitive Pay: $55,000 - $75,000 base salary.
- Full-Time Stability: Guaranteed hours with benefits (Medical, Dental, Vision).
- Weekend Flexibility: Enjoy your weekdays free with premium weekend shift rates.
- Growth Opportunities: Clear path to SysAdmin or Engineering roles.
Responsibilities
- Provide tiered technical support to internal clients via phone, email, and remote desktop.
- Troubleshoot hardware, software, and network connectivity issues efficiently.
- Manage and update the IT ticketing system (Zendesk/Jira) during high-volume weekend periods.
- Collaborate with the engineering team to resolve complex infrastructure issues.
- Document all troubleshooting steps and create knowledge base articles for future reference.
- Conduct basic system maintenance and software updates on assigned servers.
Qualifications
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field.
- Minimum of 2 years of experience in a help desk or technical support role.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Experience with Linux or Mac operating systems is a plus.
- Excellent verbal and written communication skills.
- Must be available to work weekends (Saturday & Sunday) as part of the full-time schedule.