Job Description
Are you a tech-savvy problem solver looking for a rewarding career in a dynamic environment? Apex Digital Solutions is seeking a highly skilled Technical Support Engineer to join our elite team, specifically for our high-impact weekend operations.
We offer a competitive salary structure, comprehensive benefits, and the flexibility to earn more through overtime and shift premiums. If you thrive in a fast-paced setting and enjoy solving complex technical challenges, this is the perfect opportunity for you.
Why Join Us?
- Competitive base pay and premium weekend shift rates.
- Health, dental, and vision insurance from day one.
- Professional development and certification reimbursement.
- A collaborative and inclusive company culture.
Responsibilities
- Provide top-tier technical support for hardware, software, and network issues during weekend shifts.
- Manage and prioritize incoming support tickets with a focus on rapid resolution and customer satisfaction.
- Conduct remote diagnostics and troubleshooting for a diverse client base.
- Document all technical interactions and resolutions in the CRM system.
- Collaborate with the core team to improve support processes and documentation.
- Escalate complex issues to senior engineers when necessary.
Qualifications
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Minimum of 2 years of experience in IT support, Help Desk, or a similar technical role.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Proficiency with remote desktop tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
- Reliable transportation and ability to work weekends (Saturday and Sunday) as required.