Job Description
Join the Nexus Team and Master Your Schedule!
We are looking for a high-caliber Senior IT Support Specialist to join our elite operations team in San Jose, CA. This is a unique opportunity to work a stable Full-Time Weekend Shift while enjoying the peace of mind that comes with a predictable schedule.
In this role, you will be the technical backbone of our facility, ensuring our critical systems run flawlessly during our peak operational hours. If you are a problem-solver who values efficiency and wants to avoid the Monday-Friday grind, this is your chance to thrive.
Why You'll Love This Role:
- Stable Schedule: Work 40 hours a week with guaranteed weekends off.
- Competitive Pay: Top-tier compensation for experienced professionals.
- Modern Environment: Work with cutting-edge technology in a collaborative culture.
Responsibilities
- Provide advanced Tier 2/3 technical support and troubleshooting for hardware, software, and network issues.
- Manage and maintain server infrastructure and workstations during weekend operations.
- Respond to and resolve complex service tickets within established SLA guidelines.
- Conduct regular system audits and perform preventative maintenance to ensure 99.9% uptime.
- Document all technical procedures, incidents, and resolutions in our knowledge base.
- Collaborate with the on-site team to ensure seamless handovers and continuity of service.
- Train junior staff and assist in onboarding new technical resources.
Qualifications
- Minimum of 3-5 years of experience in IT Support, Help Desk, or Systems Administration.
- Strong knowledge of Windows Server, Active Directory, and Office 365.
- Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk).
- Excellent problem-solving skills and the ability to work independently.
- Associate degree in Computer Science or related field (Bachelor's preferred).
- Ability to lift and move computer equipment as needed.
- Strong communication skills with a focus on customer service excellence.