Job Description
We are seeking a highly skilled Senior IT Support Specialist to join our elite technology team. This is a fantastic opportunity for an experienced professional looking for a stable position with the unique benefit of working a Weekend Shift in the heart of Indianapolis.
Why Join Us?
- Immediate start available.
- Competitive salary ($65k - $75k).
- Modern office environment.
As the Weekend Shift Lead, you will be the first point of contact for technical issues during critical off-hours, ensuring business continuity for our enterprise clients.
Responsibilities
- Provide advanced technical support for hardware, software, and network issues.
- Manage user access, permissions, and account administration.
- Perform daily system checks and ensure 99.9% uptime.
- Troubleshoot and resolve complex IT problems efficiently.
- Maintain detailed logs of all technical interactions and resolutions.
- Collaborate with the team to improve IT processes and documentation.
Qualifications
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field.
- Minimum of 2 years of experience in IT support or helpdesk roles.
- Strong knowledge of Windows, macOS, and Office 365.
- Proven ability to troubleshoot network connectivity and hardware failures.
- Must be available to work weekends (Saturday & Sunday).
- Excellent verbal and written communication skills.