Job Description
We are looking for a detail-oriented Senior IT Support Specialist to join our elite technical team in Columbus, Ohio. This is a full-time position designed for professionals seeking stable hours and a competitive work-life balance through our specialized weekend shift program.
At Apex Tech Solutions, we prioritize system integrity and user satisfaction. As the primary point of contact for technical issues during off-hours, you will ensure our clients experience zero downtime. We offer a hybrid work model and a comprehensive benefits package, including health, dental, vision, and a 401(k) matching plan.
Responsibilities
- Provide advanced technical troubleshooting for hardware, software, and network infrastructure issues.
- Manage and maintain on-premise and cloud-based server environments during weekend maintenance windows.
- Respond to critical support tickets and system alerts with a focus on rapid resolution and minimal disruption.
- Conduct regular security audits and patch management for all endpoints.
- Document technical procedures and maintain an up-to-date knowledge base for the support team.
- Collaborate with the Systems Administrator to implement new technologies and infrastructure upgrades.
- Train junior staff on weekend protocols and security best practices.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
- Minimum of 4 years of experience in IT support, system administration, or network engineering.
- Strong proficiency in Windows Server, Active Directory, and TCP/IP networking.
- Familiarity with scripting languages (PowerShell, Bash) is highly preferred.
- Ability to work rotating weekends (Saturday and Sunday) and occasional holidays.
- Excellent communication skills and a customer-centric approach to problem-solving.