Job Description
Are you a tech-savvy problem solver looking for a stable schedule? We are hiring a Senior IT Support Specialist to join our elite team in Cleveland, Ohio!
Join a forward-thinking organization that values work-life balance and employee growth. This is a Full-Time Weekend Shift position, perfect for candidates who prefer a structured routine without the Monday-Friday commute. You will be the first line of defense for our internal systems, ensuring business continuity for our clients.
Why Join Us?
- Competitive Salary: $55k - $70k depending on experience.
- Stable Schedule: 4 days on, 3 days off (Sat/Sun/Tue/Wed off or similar).
- Modern Tech Stack: Work with the latest hardware and software.
- Professional Growth: Clear pathways to Systems Administration or DevOps roles.
The Role
In this position, you will act as a key technical resource, supporting a diverse user base with hardware, software, and network issues. Your expertise will be vital in maintaining our high standards of service.
Responsibilities
- Provide Tier 2/3 technical support via phone, email, and ticketing systems (ServiceNow/Jira).
- Diagnose and resolve hardware and software issues for end-users, including laptops, printers, and peripherals.
- Perform server maintenance, patch management, and system updates during off-peak hours.
- Manage user accounts, permissions, and Active Directory lifecycle.
- Collaborate with the on-site team to document technical solutions and create knowledge base articles.
- Ensure data security and compliance with company IT policies.
Qualifications
- 3+ years of experience in IT Support or Help Desk roles.
- Strong knowledge of Microsoft Windows 10/11, Microsoft Office 365, and Active Directory.
- Familiarity with remote access tools (TeamViewer, AnyDesk) and ticketing systems.
- Associate degree or Bachelor's in Information Technology, Computer Science, or equivalent experience.
- Excellent communication skills with the ability to explain technical concepts to non-technical staff.
- Ability to work independently during the weekend shift.