Job Description
We are looking for a Senior IT Support Specialist to join our dynamic team in Raleigh, NC. In this role, you will be responsible for providing exceptional technical support to our enterprise clients. This is a Full-Time position with a focus on weekend shifts, offering a fantastic work-life balance and competitive compensation.
At Apex Digital Systems, we value our employees and understand the importance of flexibility. By specializing in weekend shifts, our team members enjoy a quiet environment with reduced call volume, allowing for deep work and problem-solving. Join us and advance your career in a role designed to fit your lifestyle.
Responsibilities
- Provide advanced technical support for hardware, software, and network issues.
- Manage and prioritize weekend ticket queues to ensure 100% customer satisfaction.
- Perform system maintenance, updates, and security patches during off-peak hours.
- Document all technical issues and resolutions in our ticketing system.
- Collaborate with the on-site team during weekdays to ensure seamless coverage.
Qualifications
- 3+ years of experience in IT support, helpdesk, or system administration.
- Strong knowledge of Windows Server, Active Directory, and cloud platforms (Azure/Google Cloud).
- Ability to work a flexible weekend schedule (Saturday and Sunday).
- Excellent troubleshooting skills and problem-solving abilities.
- Professional communication skills and customer service focus.