Job Description
Are you a driven professional seeking a career that offers the perfect balance of professional growth and personal freedom? Velocity Digital Solutions is looking for a Senior Customer Success Manager to join our elite team. We specialize in providing top-tier technology services to clients across the DC and Ohio regions.
In this role, you will be the champion for our clients, ensuring they achieve maximum value from our platform. We pride ourselves on a modern, remote-first culture that offers genuine weekend flexibility. Whether you prefer to work strictly Monday-Friday or utilize the unique weekend availability to manage your schedule, we adapt to your lifestyle.
Why Join Us?
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Flexible PTO policy with emphasis on weekend flexibility.
- Remote-first environment with a collaborative team culture.
Responsibilities
- Manage a portfolio of 30+ enterprise accounts, serving as the primary point of contact for all client needs.
- Conduct strategic onboarding sessions and ongoing training to ensure client adoption of our platform.
- Monitor client health scores and proactively address churn risks, with the option to handle weekend escalations if necessary.
- Collaborate with product and engineering teams to communicate client feedback and feature requests.
- Prepare and present quarterly business reviews (QBRs) to demonstrate ROI and value delivery.
- Drive upsell and cross-sell initiatives within existing accounts to maximize revenue.
Qualifications
- Minimum of 5 years of experience in Customer Success, Account Management, or Technical Account Management within the SaaS or Technology sector.
- Proven ability to build strong relationships with C-level executives and technical stakeholders.
- Strong written and verbal communication skills, with the ability to simplify complex technical concepts.
- Familiarity with CRM tools such as Salesforce or HubSpot.
- Self-motivated individual with the flexibility to accommodate weekend shifts or flexible hours as required by business needs.
- Bachelor’s degree in Business, Marketing, or a related field is preferred.