Job Description
Are you a tech-savvy professional seeking a flexible work-life balance? InnovateTech Solutions is looking for a detail-oriented Part-Time Weekend Technical Support Specialist to join our dynamic team in San Jose, CA. In this role, you will provide critical technical assistance to our clients and employees during our high-traffic weekend shift.
We offer a competitive hourly rate and a supportive environment that values work-life integration. If you have a knack for solving problems and enjoy weekends off for your personal pursuits, we want to hear from you.
Why Join Us?
- Flexible weekend schedule (Saturday and Sunday).
- Competitive pay and performance bonuses.
- Professional development opportunities.
Responsibilities
- Provide tier 2 technical support and troubleshooting for hardware, software, and network issues.
- Assist remote clients via phone, email, and chat during weekend hours.
- Document all technical issues and resolutions accurately in our ticketing system.
- Collaborate with the on-call team to escalate complex incidents.
- Maintain a high level of customer satisfaction by ensuring timely and accurate responses.
- Perform routine system maintenance and software updates as required.
- Conduct user training sessions on internal tools and software.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science or related field preferred.
- Minimum of 1-2 years of experience in technical support or help desk roles.
- Familiarity with operating systems (Windows, macOS) and common office software.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Must be available to work weekends (Saturday and Sunday) on a recurring basis.
- Flexibility to work occasional holidays or overtime during peak periods.