Job Description
We are seeking a dedicated and detail-oriented Part-Time Weekend IT Support Specialist to join our dynamic team in Seattle, WA. This role is perfect for tech enthusiasts looking to maintain a healthy work-life balance while providing critical technical assistance to our clients during high-traffic weekend hours.
As a key member of our support team, you will troubleshoot hardware and software issues, ensure network stability, and deliver exceptional customer service. We offer a competitive hourly rate and a collaborative work environment.
Why Join Us?
- Flexible weekend schedule (Saturday & Sunday).
- Competitive pay in the heart of Seattle.
- Opportunity to work with cutting-edge technology.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network connectivity issues.
- Diagnose and resolve complex technical problems remotely or on-site during weekend shifts.
- Assist in the deployment and configuration of new workstations and peripherals.
- Document all incidents, resolutions, and customer interactions in the helpdesk ticketing system.
- Maintain a clean and organized IT workspace and inventory of equipment.
- Collaborate with the core team to resolve escalated issues outside of regular business hours.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1-2 years of experience in technical support or a helpdesk environment.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting.
- Excellent verbal and written communication skills.
- Must be available to work every weekend.
- Ability to work independently with minimal supervision.