Job Description
We are currently hiring a Night & Weekend Technical Support Specialist to join our elite support team in Phoenix, AZ. This is an immediate start opportunity for a dedicated professional looking for a stable, high-impact role with excellent benefits.
As the face of our support operations during off-hours, you will ensure our clients experience zero downtime. We pride ourselves on a culture of transparency, growth, and recognition. If you thrive in a fast-paced environment and have a knack for problem-solving, this is your chance to advance your career with a market leader.
Why Join Us?
• Immediate Hiring
• Competitive Night Shift Differential
• Comprehensive Health & Dental Coverage
• Paid Training & Certification Support
Responsibilities
- Manage and resolve technical support tickets via phone, email, and live chat during night and weekend shifts.
- Diagnose and troubleshoot software, hardware, and network connectivity issues for enterprise clients.
- Maintain accurate records of all interactions and resolutions within the CRM system.
- Escalate complex technical issues to senior engineers during overlapping shift handovers.
- Conduct routine system health checks and perform necessary maintenance tasks.
- Adhere to SLA (Service Level Agreement) metrics to ensure customer satisfaction.
Qualifications
- Minimum of 2 years of experience in customer support, IT helpdesk, or technical assistance.
- Must be available to work night shifts and weekends consistently.
- Strong knowledge of Windows and Linux operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.
- High school diploma or GED required; Associate degree in IT or related field preferred.