Job Description
We are seeking a highly motivated Night Shift Technical Support Specialist to join our elite team in Seattle, WA. This is an immediate start opportunity for candidates who thrive in a quiet environment and are available for weekend shifts.
As a key member of our support operations, you will be responsible for ensuring our enterprise clients receive top-tier technical assistance during off-peak hours. You will play a critical role in maintaining system uptime and resolving complex technical issues efficiently.
Responsibilities
- Provide advanced technical troubleshooting and remote support to enterprise clients via phone, email, and chat.
- Manage and resolve complex Level 2 and Level 3 support tickets with minimal supervision.
- Document all technical resolutions and customer interactions accurately in the CRM.
- Collaborate with the day-shift engineering team to ensure seamless service continuity and knowledge transfer.
- Monitor system performance and alert management during critical night-time operations.
- Adhere to strict SLAs and maintain a high customer satisfaction rate.
Qualifications
- Minimum of 2 years of experience in technical support, IT help desk, or customer service.
- Strong understanding of Windows, macOS, Linux, and network troubleshooting.
- Proven ability to work independently and maintain focus during night shifts.
- Excellent verbal and written communication skills.
- Willingness to work weekends and holidays as required.
- High school diploma or equivalent; Associate degree or IT certification preferred.