Job Description
We are seeking a highly motivated Night Shift Technical Support Specialist to join our elite team in Seattle, WA. If you thrive in the evening hours and are looking for a role that offers flexible weekend options without sacrificing your work-life balance, this is the perfect opportunity for you.
As a critical member of our 24/7 operations, you will be responsible for delivering top-tier technical assistance to enterprise clients. We offer a premium work environment, comprehensive benefits, and a clear path for career advancement. Join us and be part of a culture that values reliability, precision, and employee well-being.
Why Join Us?
- Competitive hourly pay with overtime opportunities.
- Flexible weekend shift schedules available.
- State-of-the-art equipment and remote work options.
- Professional development and training programs.
Responsibilities
- Provide 24/7 technical troubleshooting and problem resolution for enterprise clients via phone, chat, and email.
- Manage and prioritize incoming support tickets with a focus on speed and accuracy during night operations.
- Document technical solutions and maintain a comprehensive knowledge base for future reference.
- Collaborate closely with day-shift teams to ensure seamless service handovers and continuity.
- Escalate complex technical issues to senior engineering teams when necessary.
- Conduct regular system checks to ensure service uptime and stability.
Qualifications
- Minimum of 2 years of experience in IT support, help desk, or customer service.
- Must be available to work rotating night shifts, including weekends and holidays.
- Strong problem-solving skills and the ability to troubleshoot technical hardware and software issues.
- Excellent written and verbal communication skills in English.
- Proficiency with Microsoft Office Suite and remote desktop tools.
- High school diploma or equivalent; Associate’s degree in Computer Science or related field preferred.