Job Description
Are you looking for an exciting opportunity to join a high-growth team? Apex Digital Solutions is hiring a Night Shift Technical Support Specialist immediately. We are looking for a dedicated problem-solver to join our 24/7 operations center.
Enjoy the flexibility of weekend shifts and competitive pay. We provide a modern work environment and opportunities for rapid career advancement.
Responsibilities
- Provide 24/7 technical troubleshooting and support for enterprise software and hardware.
- Monitor system alerts and resolve critical incidents during off-peak hours.
- Document detailed logs and resolutions in the ticketing system (ServiceNow/Jira).
- Collaborate with the day-shift team to ensure seamless service continuity.
- Conduct routine system checks and security updates.
Qualifications
- 2+ years of experience in IT support, help desk, or technical operations.
- Strong knowledge of Windows, macOS, and network troubleshooting.
- Must be willing and able to work rotating night shifts and weekends.
- Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
- Excellent customer service and communication skills.