Job Description
Are you seeking a dynamic career that offers flexibility and competitive compensation? Apex Solutions Group is currently hiring for our Night Shift and Weekend Support division in the heart of Colorado Springs. We are looking for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional customer experiences.
As a Night Shift Technical Support Specialist, you will be the first point of contact for our valued clients. We pride ourselves on our 24/7 operational excellence, and your role is crucial in maintaining our high standards of service. Enjoy the benefits of working during off-peak hours with less stress and a focused work environment.
Why Join Us?
- Competitive hourly rates ($18.00 - $22.00).
- Flexible weekend schedules to maintain work-life balance.
- Comprehensive health, dental, and vision insurance.
- Opportunities for advancement within a growing company.
Responsibilities
- Manage high-volume customer interactions via phone, email, and live chat during night shifts.
- Troubleshoot technical issues and resolve customer inquiries with a focus on speed and accuracy.
- Maintain detailed records of all interactions and escalations within our CRM systems.
- Collaborate with cross-functional teams to resolve complex issues and improve service protocols.
- Adhere to strict quality assurance standards and compliance regulations.
- Provide after-hours support ensuring our clients are never left without assistance.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- 1+ years of experience in customer service, technical support, or call center operations.
- Availability to work rotating night shifts and flexible weekend schedules.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite and basic computer troubleshooting.