Job Description
Are you a night owl who thrives on solving complex technical problems? Apex Tech Solutions is seeking a highly skilled Night Shift Technical Support Specialist to join our growing team in the heart of Chicago, IL.
We offer a competitive hourly rate, comprehensive benefits, and a schedule designed for those who prefer working while the world sleeps. If you have a passion for technology and customer service, this is your chance to advance your career on your own terms.
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve complex technical issues for enterprise clients efficiently.
- 24/7 Support Coverage: Provide high-quality technical assistance during night hours and weekends.
- Documentation: Maintain accurate logs of technical issues and resolutions in our CRM system.
- Client Communication: Interact professionally with clients via phone, chat, and email to ensure satisfaction.
- System Monitoring: Proactively monitor server health and alert the engineering team to potential outages.
- Collaboration: Work closely with day-shift teams to ensure seamless service continuity.
Qualifications
- Education: Associate degree in Information Technology or equivalent experience required.
- Experience: Minimum of 1-2 years of experience in technical support or help desk roles.
- Technical Skills: Proficiency in Windows, Linux, and network troubleshooting.
- Shift Requirements: Must be available to work rotating night shifts and weekends.
- Communication: Excellent written and verbal communication skills in English.
- Problem Solving: Ability to think critically and solve problems under pressure.