Job Description
We are looking for a highly motivated Night Shift Technical Support Specialist to join our elite team in Atlanta, GA. In this role, you will be the first line of defense for our clients, ensuring business continuity during critical off-hours.
Are you an early bird or a night owl? Do you thrive in a high-paced environment where your problem-solving skills directly impact client satisfaction? We offer competitive pay, comprehensive health benefits, and a culture that respects your time off.
Why Join Us?
- Competitive Pay: Hourly rate between $22.00 and $30.00 based on experience.
- Shift Flexibility: Our 24/7 operations mean you get prime weekend and night shift coverage.
- Remote Options: Hybrid work environment available for eligible candidates.
- Professional Growth: Clear pathways to senior engineering and management roles.
Don't let the night hours slow you down. Join a company that powers the future.
Responsibilities
- Monitor network infrastructure and server health using industry-standard monitoring tools.
- Diagnose and resolve technical incidents and service tickets within SLA guidelines.
- Provide tier 2 support for hardware, software, and connectivity issues.
- Document all incidents and resolutions in the ticketing system (Zendesk/Jira).
- Escalate complex issues to the appropriate senior engineering teams.
- Maintain a high level of uptime and availability for critical business systems.
Qualifications
- High School Diploma or GED required; Associate degree in IT or related field preferred.
- Minimum 1-2 years of experience in Help Desk, Desktop Support, or NOC operations.
- Must be available to work rotating night shifts and weekend schedules.
- Strong knowledge of Windows, Linux, and Active Directory.
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision.