Job Description
We are a leading technology solutions provider seeking a dedicated Night Shift IT Support Specialist to join our 24/7 operations team. If you are looking for an immediate start and a stable schedule, we want to hear from you. This role is critical to maintaining our infrastructure and ensuring seamless technical operations for our clients in Kansas City, MO, and our expanding facilities in Illinois.
Why Join Us?
- Immediate Start: Onboarding begins as soon as this week.
- Stable Shift: Reliable Night Shift and Weekend schedule with consistent pay.
- Growth Opportunities: Clear path to Senior Systems Administration and Management roles.
Apply today to secure your position in our high-performing technical team.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues during night operations.
- Monitor server health, patch management, and system alerts to prevent downtime.
- Perform remote troubleshooting and hands-on maintenance for desktops, laptops, and peripherals.
- Document all technical incidents, resolutions, and maintenance logs in the ticketing system.
- Assist in the deployment and configuration of new workstations and peripherals.
- Collaborate with the Day Shift team to ensure seamless handover of critical issues.
- Enforce IT security policies and conduct routine compliance checks.
Qualifications
- Minimum of 2 years of professional experience in IT Help Desk or Technical Support.
- Must be willing and able to work Night Shift and Weekends on a rotating schedule.
- Strong working knowledge of Windows Server, Active Directory, and Microsoft Office Suite.
- Familiarity with remote access tools (VPN, RDP) and ticketing systems (ServiceNow, Jira, or similar).
- CompTIA A+ or Network+ certification preferred but not required for immediate consideration.
- Excellent problem-solving skills and the ability to work independently with minimal supervision.