Job Description
Are you a tech-savvy problem solver looking for a flexible schedule? Join our elite IT team in Colorado Springs for an immediate start on our high-impact weekend shift. We are seeking a dedicated IT Support Specialist to ensure our infrastructure remains robust and our users remain productive, even when the office is quiet.
As a key member of our support team, you will bridge the gap between technical complexity and user-friendly solutions. This role offers the unique opportunity to work in a stable, growing environment with competitive pay and no weekend overtime pay.
Responsibilities
- Provide Tier 2 technical support to internal employees, including hardware troubleshooting, software installation, and network connectivity issues.
- Manage and resolve helpdesk tickets efficiently, prioritizing critical issues that impact weekend operations.
- Monitor server and network health during off-hours to proactively prevent outages.
- Assist with password resets, account management, and security access for personnel.
- Collaborate with the team lead to document solutions and update standard operating procedures.
- Ensure strict adherence to company security protocols and data privacy regulations.
Qualifications
- High school diploma or GED; Associate degree in Information Technology or related field preferred.
- Minimum of 2 years of experience in IT support or helpdesk environments.
- Strong knowledge of Windows 10/11 operating systems and Microsoft Office 365.
- Experience with Active Directory and basic network troubleshooting (TCP/IP, DNS).
- Excellent communication skills and the ability to explain technical concepts to non-technical staff.
- Must be available to work weekends (Saturday and Sunday) on a rotating or fixed schedule.
- Must be able to start immediately.