Job Description
Are you a technical professional seeking a lucrative Full-Time Weekend Shift opportunity in the sunny state of Florida? Apex Technical Solutions is looking for a dedicated Support Specialist to join our growing team. We offer competitive compensation, comprehensive benefits, and the flexibility you need to enjoy your weekdays.
Why Join Us?
At Apex Technical Solutions, we prioritize employee well-being and professional growth. As a Weekend Shift Specialist, you will play a critical role in maintaining our high standards of service while enjoying the freedom of a structured, predictable schedule. If you are looking for a stable role in the vibrant Miami area, we want to hear from you.
Responsibilities
- Troubleshoot Complex Issues: Provide expert technical support to clients via phone, email, and remote access tools to resolve hardware and software problems efficiently.
- System Maintenance: Monitor server health and perform routine maintenance tasks during off-peak hours to ensure system stability.
- Documentation: Maintain accurate and up-to-date technical logs, incident reports, and troubleshooting guides.
- Client Communication: Interact professionally with internal and external clients, ensuring clear and empathetic communication.
- Team Collaboration: Work closely with the engineering team to escalate critical issues and implement long-term solutions.
- Security Compliance: Adhere to all company security protocols and data privacy regulations during weekend operations.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or a related field (or equivalent hands-on experience).
- Experience: Minimum of 2 years of experience in technical support, help desk, or a similar IT role.
- Schedule: Must be available to work full-time hours, specifically on weekends (Saturday and Sunday).
- Skills: Proficiency in Windows and Linux operating systems; knowledge of networking fundamentals (TCP/IP, DNS).
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Problem Solving: Strong analytical skills with the ability to diagnose and resolve issues under pressure.