Job Description
Join our innovative team at NexusTech Solutions as a Full-Time Weekend Support Specialist! We're seeking a customer-focused professional to deliver exceptional technical support during weekend hours. This is your chance to launch a rewarding career in Columbus with immediate start opportunities. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment where your skills make a real impact. Apply today and become part of our growing tech family!
Responsibilities
- Provide exceptional technical support via phone, email, and chat during weekend shifts
- Diagnose and resolve hardware/software issues for enterprise clients
- Document all interactions and resolutions in CRM systems
- Collaborate with cross-functional teams to address complex technical challenges
- Conduct remote troubleshooting using diagnostic tools
- Maintain high customer satisfaction scores through proactive communication
- Stay updated on product knowledge and emerging technologies
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years of technical support experience
- Strong troubleshooting skills for Windows/macOS environments
- Excellent verbal and written communication abilities
- Weekend availability (Saturday/Sunday shifts)
- Proficiency with remote desktop support tools
- CompTIA A+ certification or equivalent technical training
- Ability to work independently and prioritize tasks