Job Description
Are you ready for a high-impact career with immediate availability? Apex Systems is currently seeking a dedicated Full-Time Weekend IT Support Specialist for our operations in Louisville, Kentucky. In this pivotal role, you will serve as the technical backbone for our client base, ensuring seamless system performance and user satisfaction during critical off-hours.
We are looking for a proactive problem-solver who thrives in a fast-paced environment and values the stability of a consistent full-time schedule. Join our elite technical team and enjoy a competitive shift differential while working with cutting-edge technology.
Responsibilities
- Provide expert Tier 2 technical support and troubleshooting for hardware, software, and network issues.
- Manage and resolve incoming help desk tickets with a focus on speed, accuracy, and customer satisfaction.
- Conduct remote and on-site diagnostics to resolve connectivity and server-related problems.
- Maintain accurate, up-to-date documentation of all technical interactions and resolutions.
- Collaborate closely with the weekday support team to ensure continuity of service and knowledge transfer.
- Perform routine system updates and maintenance during the weekend window.
Qualifications
- Minimum of 2 years of experience in IT support, help desk, or technical customer service.
- Strong proficiency in Windows and macOS operating systems.
- Deep understanding of networking concepts (TCP/IP, DNS, VPN, DHCP).
- Ability to work rotating weekend shifts (Saturday/Sunday) consistently.
- Excellent verbal and written communication skills.
- Relevant certifications (CompTIA A+, Network+) are a plus.