Job Description
Are you looking for a weekend role that offers stability, growth, and a great work-life balance? Apex Operations Center is currently seeking a dedicated Weekend Support Specialist to join our expanding team in Charlotte, North Carolina. If you thrive in a fast-paced environment and want to make a tangible impact while enjoying your weekdays off, we want to hear from you. This is an immediate start opportunity for a reliable professional.
Responsibilities
- Manage and resolve a high volume of incoming customer inquiries via phone, email, and chat.
- Provide top-tier technical troubleshooting and support for our client’s internal systems.
- Maintain accurate, up-to-date records of all interactions and solutions within the CRM.
- Collaborate closely with the Monday-Friday support team to ensure seamless service continuity.
- Identify trends in customer issues and provide feedback for process improvement.
- Adhere to all company policies, procedures, and safety guidelines.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Previous experience in customer service or technical support is highly desirable.
- Must be available to work weekends (Saturday and Sunday) on a consistent schedule.
- Strong verbal and written communication skills with a focus on professionalism.
- Basic computer proficiency and ability to learn new software quickly.
- Reliable high-speed internet connection for remote or hybrid work options.