Job Description
Are you looking for a rewarding career with a flexible schedule?
We are currently seeking a dedicated Weekend Operations Associate to join our high-performing team in Kansas City, MO. In this role, you will play a crucial part in ensuring seamless service delivery during our peak weekend hours. While our primary operations hub is in Kansas City, we support a wide network that spans regions including California, making this an excellent opportunity for those seeking stability and growth in a dynamic corporate environment.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Flexible weekend schedules designed for work-life balance.
- Comprehensive benefits package including health, dental, and 401k.
- Clear pathways for career advancement within the company.
We value proactive problem solvers who can thrive in a fast-paced environment. If you are ready to take your career to the next level, we want to hear from you.
Responsibilities
- Manage High-Volume Inquiries: Handle a high volume of customer service tickets, emails, and phone calls efficiently during weekend shifts to ensure customer satisfaction.
- Process Transactions: Accurately process orders, returns, and data entries while maintaining strict attention to detail and compliance standards.
- Team Collaboration: Partner with the Monday-Friday operations team to relay critical weekend insights and ensure continuity of service across all regions.
- Inventory Management: Monitor stock levels and assist in inventory audits to prevent shortages or overstock situations during peak weekends.
- Issue Resolution: Troubleshoot complex customer issues and escalate them to senior management when necessary, ensuring a timely resolution.
- Documentation: Maintain accurate logs of all interactions and operational tasks in our CRM system.
Qualifications
- Education: High school diploma or GED required; Associate’s degree preferred.
- Experience: Minimum of 1-2 years of experience in customer service, retail, or operations support.
- Availability: Must be available to work weekends (Saturday and Sunday) on a full-time basis.
- Technical Skills: Proficient in Microsoft Office Suite (Excel, Outlook, Word) and ability to learn new software quickly.
- Communication: Exceptional verbal and written communication skills with a professional, customer-centric demeanor.
- Problem Solving: Strong analytical skills with the ability to think critically and make sound decisions under pressure.