Job Description
Are You Ready for the Perfect Work-Life Balance?
Apex Tech Solutions is seeking a highly motivated Weekend Operations Lead to join our thriving team in New York City. We specialize in providing top-tier support services with a unique focus on employee well-being and financial flexibility.
Join us for the weekend shift and enjoy the perks of a competitive salary combined with our exclusive Daily Pay option, allowing you to access your earnings immediately.
Why You'll Love Working With Us:
- Daily Pay Option: Get paid every day instead of waiting for bi-weekly cycles.
- Competitive Pay: Earn between $25.00 and $35.00 per hour based on experience.
- Modern Environment: Work in a state-of-the-art office located in the heart of Manhattan.
- Health & Wellness: Comprehensive medical, dental, and vision insurance.
Responsibilities
- Lead and supervise daily operations for the weekend shift, ensuring all service level agreements (SLAs) are met.
- Handle high-priority customer escalations and resolve complex technical issues with professionalism.
- Monitor system performance and troubleshoot operational bottlenecks during peak weekend hours.
- Conduct team briefings and performance reviews to maintain high morale and productivity.
- Collaborate with the Monday-Friday operations team to ensure seamless continuity of services.
- Document all incidents and resolutions in the CRM system accurately.
Qualifications
- Minimum of 2-3 years of experience in customer service, technical support, or operations management.
- Must be available to work Saturdays and Sundays on a full-time schedule.
- Strong verbal and written communication skills in English.
- Proficiency in using CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
- Ability to work independently and make quick, effective decisions under pressure.
- High school diploma or equivalent required; Associate or Bachelor's degree preferred.