Job Description
We are looking for dedicated Night Shift and Weekend Support Specialists to join our growing team in Austin, Texas. This is an excellent opportunity for individuals seeking an Immediate Start with a company that values reliability and work-life balance.
In this role, you will play a critical part in maintaining our service standards by providing exceptional support during off-hours. We offer a competitive hourly rate, flexible scheduling options, and a comprehensive benefits package including health insurance and paid time off. If you are a night owl ready to advance your career, apply today.
Responsibilities
- Monitor Support Systems: Oversee ticket queues and system alerts during night shifts and weekends to ensure rapid response times.
- Customer Assistance: Provide high-quality technical support and troubleshooting to clients via chat, email, and phone.
- Data Entry & Reporting: Accurately update client records, log system incidents, and prepare end-of-shift reports.
- Issue Resolution: Resolve technical discrepancies and escalate complex issues to senior management when necessary.
- Security Compliance: Adhere to all security protocols and data privacy regulations during non-standard working hours.
- Shift Handover: Conduct thorough handovers with day-shift teams to ensure continuity of service.
Qualifications
- Experience: Minimum of 1 year of experience in customer support, technical helpdesk, or data entry.
- Availability: Must be available to work nights and weekends (rotating schedules).
- Technical Skills: Proficiency with Windows, Office Suite, and basic troubleshooting software.
- Communication: Excellent written and verbal communication skills with a professional demeanor.
- Reliability: Proven track record of punctuality and dependability.
- Education: High school diploma or GED required.