Job Description
Apex Tech Solutions is seeking a highly motivated and technically skilled Weekend IT Support Specialist to join our dynamic team in Washington DC. In this pivotal role, you will be the primary point of contact for technical issues occurring during our critical weekend operations. We value flexibility and offer a supportive environment where your expertise ensures our infrastructure remains robust and secure.
Key Highlights:
- Flexible Schedule: Enjoy your weekdays off while earning a competitive hourly wage.
- Modern Environment: Work with cutting-edge enterprise hardware and cloud solutions.
- Impactful Work: Play a crucial role in maintaining system integrity for our clients.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues via phone and remote access.
- Monitor server health and ensure 99.9% uptime for all critical weekend systems.
- Manage Active Directory user accounts, permissions, and security policies.
- Perform routine maintenance, software updates, and security patches on workstations and laptops.
- Document all technical issues and resolutions in the ticketing system for the core team.
- Assist in the setup and configuration of conference rooms and AV equipment for weekend events.
Qualifications
- Associate degree or Bachelor’s degree in Computer Science, Information Technology, or related field.
- CompTIA A+ or Microsoft Certified Professional (MCP) certification is preferred.
- Proven experience in IT support, help desk, or system administration roles.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
- Excellent troubleshooting skills and the ability to explain technical concepts to non-technical users.
- Must be available to work weekends (Friday - Sunday) on a rotating schedule.