Job Description
Join TechSolutions Inc. as a Weekend IT Support Specialist and provide critical technical assistance to our clients during high-demand weekend hours. This role offers flexible scheduling while delivering premium IT support services in a dynamic environment. Ideal candidates thrive in fast-paced settings and possess strong problem-solving skills.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Diagnose and resolve system malfunctions with minimal downtime
- Install, configure, and maintain IT infrastructure components
- Document service tickets and technical resolutions in CRM systems
- Collaborate with cross-functional teams to implement weekend IT projects
- Ensure compliance with security protocols during all support activities
Qualifications
- Associates degree in IT or related field (or equivalent experience)
- 2+ years of hands-on IT support experience
- Proficiency in Windows, macOS, and network troubleshooting
- Strong customer service and communication skills
- CompTIA A+ or Network+ certification preferred
- Ability to work independently during weekend shifts
- Valid driver's license for occasional on-site visits