Job Description
Are you looking for a rewarding opportunity that fits your lifestyle? PulseTech Solutions is seeking a dedicated Weekend Customer Support Specialist to join our high-performance team in Philadelphia, PA.
As a premier technical support provider, we value our weekend warriors who deliver excellence outside of standard business hours. This role offers the perfect work-life balance you've been looking for, without sacrificing your career growth or earning potential.
Why Join Us?
- Flexible schedule: Work Fridays, Saturdays, and Sundays.
- Competitive hourly rate and performance bonuses.
- Comprehensive training and career advancement opportunities.
- Remote-first flexibility within the Philadelphia area.
Responsibilities
- Provide exceptional technical support and customer service to clients via phone, email, and live chat.
- Diagnose and troubleshoot technical issues efficiently to ensure high customer satisfaction scores.
- Document all interactions and resolutions within our CRM system accurately and promptly.
- Collaborate with the Monday-Thursday support team to ensure seamless continuity of care.
- Stay updated on product knowledge and technical updates to assist users effectively.
- Escalate complex technical issues to senior engineers when necessary.
Qualifications
- High school diploma or GED required; Associate's degree in IT or related field is a plus.
- Minimum of 1 year of experience in customer support or technical help desk roles.
- Strong verbal and written communication skills with a focus on clarity and empathy.
- Ability to work flexible shifts, including Fridays, Saturdays, and Sundays.
- Proficient in using ticketing systems (e.g., Zendesk, Jira) and MS Office Suite.
- Reliable high-speed internet connection and a dedicated home office space.