Job Description
Join our dynamic Denver team as a Weekend Support Specialist! This immediate-start role offers flexible weekend hours while delivering premium client experiences. We're seeking tech-savvy professionals passionate about exceptional service in Colorado's thriving tech hub. Enjoy competitive pay, modern work environment, and direct impact on customer satisfaction. Perfect for candidates seeking weekend work-life balance without compromising career growth.
Responsibilities
- Provide premium technical support and client assistance on Saturdays and Sundays
- Resolve software/hardware issues via remote and in-person channels
- Document cases meticulously using CRM systems
- Collaborate with weekday teams for seamless handoffs
- Monitor system health and escalate critical issues
- Train clients on new technologies during weekend implementations
- Contribute to weekend process improvement initiatives
Qualifications
- 2+ years technical support experience (or equivalent certification)
- Weekend availability mandatory (Saturday & Sunday)
- Proficiency in Windows/macOS and networking fundamentals
- Exceptional communication and problem-solving skills
- Customer service mindset with conflict resolution abilities
- Experience with Zendesk or similar ticketing systems
- Valid Colorado driver's license (for occasional site visits)
- Ability to start immediately upon offer