Job Description
Are you looking for a stable, full-time career with the flexibility to enjoy your weekdays? Horizon Tech Solutions is seeking a dedicated Weekend Shift Specialist to join our growing team in New York. We offer a competitive benefits package and a supportive work environment that prioritizes work-life balance for our weekend workforce.
As a key member of our support team, you will play a crucial role in ensuring our clients receive top-tier service during high-traffic periods. We value reliability, professionalism, and a proactive attitude. If you are ready to advance your career in customer service or technical support, apply today!
As a key member of our support team, you will play a crucial role in ensuring our clients receive top-tier service during high-traffic periods. We value reliability, professionalism, and a proactive attitude. If you are ready to advance your career in customer service or technical support, apply today!
Responsibilities
- Provide exceptional technical and customer support to clients during weekend shifts.
- Manage high volumes of incoming inquiries via phone, email, and live chat.
- Diagnose and troubleshoot technical issues to ensure client satisfaction.
- Maintain accurate records of customer interactions and support tickets.
- Collaborate with the weekday team to ensure seamless service continuity.
- Adhere to company policies and quality assurance standards.
- Identify opportunities to improve workflow efficiency during peak hours.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Previous experience in customer service, technical support, or call center operations.
- Must be available to work full-time weekends (Saturday and/or Sunday).
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer troubleshooting.
- Ability to remain calm and professional under pressure.
- Reliable internet connection and home office setup.