Job Description
Are you ready for an immediate start with a team that values your energy and dedication?
Apex Logistics & Support is currently seeking a highly motivated Night Shift Customer Support Specialist to join our dynamic workforce in Arlington, Virginia. We are looking for individuals who thrive in a fast-paced environment and are ready to provide exceptional support during off-hours.
As a critical member of our support team, you will be the first line of defense for our clients, ensuring their logistics and service needs are met with precision and care. We offer a competitive compensation package, comprehensive benefits, and a culture that encourages professional growth.
Why Join Us?
- Immediate Start Options Available
- Competitive Hourly Pay ($22 - $28/hr)
- Weekend & Night Shift Incentives
- Health, Dental, and Vision Insurance
- Professional Development Opportunities
Responsibilities
- Client Communication: Manage high-volume incoming inquiries via phone, email, and chat during night and weekend shifts.
- Issue Resolution: Troubleshoot and resolve complex logistical and technical issues for customers with a focus on speed and accuracy.
- Documentation: Maintain detailed and accurate records of all customer interactions within the CRM system.
- Team Collaboration: Communicate critical issues to the day-shift team to ensure seamless service continuity.
- System Monitoring: Proactively monitor system performance and alert management to potential outages.
- Feedback Loop: Gather customer feedback and report trends to management to improve service quality.
Qualifications
- Experience: 1+ years of experience in customer support, logistics, or technical support.
- Schedule: Must be available to work nights, weekends, and holidays as required.
- Education: High school diploma or GED required; Associate’s degree preferred.
- Skills: Strong written and verbal communication skills; proficiency with MS Office and CRM software.
- Attitude: Self-starter with a problem-solving mindset and the ability to work independently.