Job Description
Welcome to Apex Systems, a leader in innovative workforce solutions. We are dedicated to providing our clients with top-tier talent and our employees with flexible, rewarding career paths. We are currently hiring a Weekend Shift Customer Support Specialist for our Austin, Texas location. If you are looking for a role that offers a great work-life balance and the flexibility to enjoy your weekends off, this opportunity is designed for you.
Our weekend team is the backbone of our customer satisfaction strategy. In this role, you will handle high-volume support tickets, ensuring that our clients receive the same premium service during off-peak hours. You will work in a collaborative environment, supported by a dedicated team of full-time professionals.
Responsibilities
- Provide exceptional technical and customer support via phone, email, and live chat during weekend shifts.
- Diagnose and resolve complex hardware and software issues for enterprise clients.
- Maintain accurate and up-to-date documentation for all support tickets and resolutions.
- Collaborate with the Monday-Friday operations team to ensure seamless workflow continuity.
- Stay updated on product knowledge and technical best practices to deliver accurate solutions.
- Uphold strict quality assurance standards and company service level agreements (SLAs).
- Identify trends in customer issues and communicate them to the product team for improvement.
Qualifications
- High school diploma or GED; Associate degree in IT or related field preferred.
- Previous experience in customer support, helpdesk, or technical support is highly desirable.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Proficient in using CRM software and remote desktop tools.