Job Description
Join Urban Weekend Ventures as a Weekend Operations Supervisor and lead our dynamic weekend team in Chicago's vibrant downtown district. This unique full-time role requires your presence every Saturday and Sunday, offering an ideal work-life balance for night owls and weekend enthusiasts. You'll oversee daily operations, drive customer satisfaction, and mentor a passionate team while enjoying weekday flexibility. If you thrive in fast-paced environments and excel at weekend management, this is your opportunity to shine in one of Chicago's most exciting industries.
Responsibilities
- Manage daily weekend operations across all service lines, ensuring seamless customer experiences
- Lead, train, and motivate a team of 15-20 weekend staff members
- Implement and optimize weekend-specific service protocols and workflows
- Handle escalated customer inquiries and resolve issues with exceptional professionalism
- Monitor inventory and supply chain logistics for weekend operations
- Analyze weekend performance metrics and implement improvement strategies
- Collaborate with weekday managers to ensure operational continuity
Qualifications
- 3+ years of supervisory experience in retail, hospitality, or service industries
- Proven track record of managing weekend shifts or overnight operations
- Strong conflict resolution and customer service skills
- Ability to work independently and make critical decisions during off-peak hours
- Excellent communication skills with diverse teams and clientele
- Proficiency in inventory management and POS systems
- Flexible schedule with mandatory Saturday/Sunday availability