Job Description
We are seeking a dynamic and professional Weekend Guest Services Manager to join our elite team in the heart of New Orleans. If you thrive in a fast-paced environment and possess a passion for delivering exceptional guest experiences, we want to meet you. This is a premium opportunity for a dedicated leader to manage weekend operations and ensure our patrons receive world-class service.
Why You’ll Love This Role:
- Work in the vibrant culture of the French Quarter.
- Competitive hourly pay with performance-based bonuses.
- Flexible weekend schedule (Saturday & Sunday) allowing for a great work-life balance.
- Comprehensive training and clear pathways for career advancement.
Responsibilities
- Oversee all guest services operations during weekend shifts to ensure 5-star satisfaction levels.
- Lead, train, and motivate a diverse team of front-line staff to maintain high service standards.
- Handle complex guest inquiries and resolve conflicts swiftly and professionally.
- Monitor inventory levels and coordinate with management for restocking and procurement.
- Ensure strict adherence to company policies, safety protocols, and regulatory standards.
- Analyze weekend performance metrics to identify trends and areas for operational improvement.
- Conduct daily briefings and shift handovers with the team to align on goals.
Qualifications
- Minimum of 2 years of hospitality or customer service leadership experience.
- Strong verbal communication and interpersonal skills with a focus on service excellence.
- Availability to work weekends (Saturday and Sunday) and holidays as required.
- Proficiency in POS systems and basic computer applications.
- Ability to work in a standing position for extended periods.
- A positive attitude and the ability to remain calm under pressure.
- Ability to lift up to 25 lbs occasionally.