Job Description
Are you a dedicated professional looking for a schedule that works for you? Apex Tech Solutions is seeking a Weekend Full-Time Support Specialist to join our growing team in Columbus, Ohio. This is a fantastic opportunity to secure a stable, full-time position while enjoying your weekdays off. We offer a collaborative environment, competitive benefits, and the chance to make a real impact on our clients' experience.
As a key member of our weekend team, you will be the first point of contact for our valued clients, ensuring their technical challenges are resolved efficiently and professionally.
As a key member of our weekend team, you will be the first point of contact for our valued clients, ensuring their technical challenges are resolved efficiently and professionally.
Responsibilities
- Provide top-tier technical support and customer service via phone, email, and live chat.
- Diagnose and troubleshoot hardware, software, and network issues.
- Manage and resolve incoming service tickets within established Service Level Agreements (SLAs).
- Collaborate with cross-functional teams to ensure comprehensive customer solutions.
- Document all interactions and resolutions accurately in our CRM system.
- Identify opportunities to improve customer satisfaction and operational efficiency.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Previous experience in customer support or a technical help desk environment.
- Strong problem-solving skills with a focus on detail.
- Excellent verbal and written communication abilities.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Reliable home office setup with high-speed internet.