Job Description
Join New Orleans' premier hospitality leader as a Weekend Full-Time Customer Experience Specialist! We're seeking energetic professionals to deliver exceptional guest experiences during our peak weekend operations. This unique role combines the stability of a full-time position with the vibrant energy of weekend shifts in the heart of the French Quarter. Enjoy competitive compensation, comprehensive benefits, and the opportunity to grow with an industry innovator.
Responsibilities
- Deliver exceptional customer service across all guest touchpoints during weekend shifts
- Manage reservation systems and optimize weekend occupancy rates
- Coordinate with cross-functional teams to ensure seamless weekend operations
- Resolve guest inquiries and concerns with professionalism and efficiency
- Execute weekend promotional events and guest engagement activities
- Maintain detailed documentation of guest feedback and operational insights
- Train and mentor part-time weekend staff on service standards
Qualifications
- Minimum 2 years experience in customer service or hospitality
- Proven ability to work independently during high-pressure weekend periods
- Strong conflict resolution and problem-solving skills
- Availability for all weekend shifts (Friday-Sunday) and holidays
- Proficiency in reservation management software (e.g., Opera, Amadeus)
- Exceptional communication and interpersonal abilities
- Valid Louisiana hospitality certification preferred
- Flexibility to cover additional shifts during peak seasons