Job Description
Join our dynamic retail team at Urban Retail Solutions as a Weekend Full-Time Customer Experience Manager! This unique opportunity allows you to build your career while serving Indianapolis residents during peak weekend hours. We're seeking a passionate leader to deliver exceptional service, drive team performance, and create memorable shopping experiences that keep customers returning.
As a cornerstone of our weekend operations, you'll lead a high-energy team in our flagship downtown location. This role combines strategic retail management with hands-on customer engagement, offering the perfect blend of leadership and community connection. Enjoy competitive pay, comprehensive benefits, and a schedule that respects work-life balance while advancing your career in retail management.
Responsibilities
- Lead and mentor weekend retail teams to achieve sales targets and service excellence
- Implement visual merchandising strategies that drive weekend foot traffic and conversions
- Resolve complex customer inquiries with empathy and problem-solving expertise
- Analyze weekend sales data to optimize inventory and promotional strategies
- Train staff on product knowledge and customer service protocols
- Ensure store operations meet safety and compliance standards
- Collaborate with weekday managers to maintain seamless store operations
Qualifications
- 3+ years retail management experience with weekend availability
- Proven track record of exceeding sales goals and KPIs
- Strong leadership and team development skills
- Exceptional communication and conflict resolution abilities
- Proficiency in retail management software (e.g., Square, Shopify POS)
- Ability to work flexible weekends and holidays
- Associate degree in business or related field preferred