Job Description
Are you looking for a flexible role that fits your weekend schedule?
Apex Digital Solutions is seeking a dedicated Weekend Customer Support Specialist to join our high-performing team in New York. This is an immediate start opportunity for a tech-savvy professional who wants to make an impact while enjoying the freedom of weekend hours.
In this role, you will be the frontline support for our valued clients, ensuring technical issues are resolved efficiently and professionally. We offer a competitive hourly rate and a dynamic work environment.
Why Apply?
- Immediate Start: Begin making an impact within days.
- Competitive Pay: Earn between $25.00 and $35.00 per hour based on experience.
- Flexible Schedule: Enjoy your weekdays free with reliable weekend shifts.
Responsibilities
- Provide exceptional technical support and troubleshooting for hardware and software issues via phone and email.
- Manage a high volume of incoming support tickets with a focus on first-contact resolution.
- Maintain accurate and detailed records of all customer interactions in our CRM system.
- Collaborate with the week-day operations team to ensure seamless service delivery.
- Identify recurring technical trends and suggest improvements to internal processes.
- Escalate complex issues to senior engineering teams when necessary.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field is a plus.
- 1+ years of experience in customer support, helpdesk, or technical support roles.
- Strong understanding of basic computer operations, operating systems (Windows/Mac), and common software applications.
- Excellent written and verbal communication skills with a customer-first attitude.
- Must be available to work Saturdays and Sundays from 9:00 AM to 5:00 PM EST.
- Ability to work independently and manage time effectively during shifts.