Job Description
Are you looking for local weekend shift jobs in Charlotte, NC? Apex Support Solutions is currently hiring a dedicated Night Shift Technical Support Specialist. In this pivotal role, you will provide critical technical assistance to our clients during off-hours, ensuring seamless operations and high customer satisfaction.
Join a company that values work-life balance and offers competitive shift differentials. This position is perfect for candidates seeking a stable career in technical support with the flexibility of weekend shifts.
Why Join Us?
- Competitive pay with shift differentials.
- Comprehensive health, dental, and vision insurance.
- Flexible scheduling with weekend availability.
- Opportunities for career advancement within the company.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and chat for hardware and software issues.
- Diagnose and resolve complex technical problems while maintaining a calm, professional demeanor.
- Monitor ticket queues and prioritize issues based on urgency and impact.
- Document all customer interactions and technical resolutions accurately in the CRM system.
- Collaborate with the Day Shift team to ensure seamless handover of ongoing projects.
- Perform nightly system maintenance and security checks.
Qualifications
- High school diploma or GED required; Associate's degree in IT or related field is a plus.
- Minimum of 1-2 years of experience in technical support, help desk, or customer service.
- Strong knowledge of Windows, Mac OS, and common office applications.
- Excellent written and verbal communication skills.
- Ability to work independently and stay focused during night shifts.
- Must be available for weekend shifts.