Job Description
Are you looking for a rewarding career with a schedule that fits your lifestyle?
Apex Support Systems is currently hiring Weekend Customer Service Representatives to join our growing team in Virginia Beach, VA. In this pivotal role, you will be the voice of our brand, providing exceptional technical support and troubleshooting solutions to our valued clients.
We value work-life balance and are looking for dedicated individuals who thrive in a fast-paced environment and are eager to grow their careers with us.
What You’ll Do:
• Provide top-tier technical support via phone, email, and live chat.
• Diagnose and resolve hardware and software issues efficiently.
• Deliver empathetic customer service while maintaining professional standards.
• Document detailed technical notes and interactions in our CRM system.
• Collaborate with the wider support team to improve service protocols.
Apex Support Systems is currently hiring Weekend Customer Service Representatives to join our growing team in Virginia Beach, VA. In this pivotal role, you will be the voice of our brand, providing exceptional technical support and troubleshooting solutions to our valued clients.
We value work-life balance and are looking for dedicated individuals who thrive in a fast-paced environment and are eager to grow their careers with us.
What You’ll Do:
• Provide top-tier technical support via phone, email, and live chat.
• Diagnose and resolve hardware and software issues efficiently.
• Deliver empathetic customer service while maintaining professional standards.
• Document detailed technical notes and interactions in our CRM system.
• Collaborate with the wider support team to improve service protocols.
Responsibilities
- Manage high-volume customer inquiries with patience and accuracy.
- Escalate complex technical issues to senior engineers when necessary.
- Stay updated on product knowledge and software updates.
- Ensure all ticket closures meet quality assurance standards.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Previous customer service or technical support experience is a plus.
- Basic understanding of operating systems (Windows, macOS) and troubleshooting.
- Excellent verbal communication and active listening skills.
- Must be available to work Friday through Sunday.