Job Description
Join our dynamic team at Urban Hospitality Group as a Weekend Customer Service Specialist! We're seeking energetic professionals to deliver exceptional guest experiences during our busiest weekend hours. This is a perfect opportunity for individuals seeking flexible weekend schedules in Los Angeles's vibrant hospitality scene. Enjoy competitive pay, immediate onboarding, and the chance to work with a forward-thinking company committed to excellence.
As a key member of our guest services team, you'll be the face of our premium lifestyle venue, ensuring every visitor feels welcomed and valued. This role offers weekend-only hours (Saturday & Sunday) with no weekday commitments, making it ideal for students, parents, or professionals seeking supplemental income.
Responsibilities
- Deliver exceptional customer service through in-person interactions and digital channels
- Manage guest inquiries, complaints, and requests with professionalism
- Process reservations, payments, and membership applications accurately
- Collaborate with cross-functional teams to ensure seamless weekend operations
- Maintain detailed records of customer interactions and feedback
- Uphold brand standards through consistent service delivery
- Support weekend events and promotions as needed
Qualifications
- Minimum 1 year customer service or hospitality experience
- Availability to work exclusively Saturdays and Sundays (8am-6pm)
- Exceptional communication and interpersonal skills
- Ability to thrive in fast-paced weekend environments
- Proficient with POS systems and reservation software
- Strong problem-solving abilities with a positive attitude
- Valid California driver's license (if applicable to role duties)