Job Description
Join our dynamic team at Urban Hospitality Group as a Weekend Customer Service Specialist! This entry-level role offers the perfect opportunity to launch your career in Chicago's vibrant hospitality scene. Enjoy weekend shifts (Saturday-Sunday, 8 AM-4 PM) while gaining hands-on experience in client relations and operations. We provide comprehensive training and a supportive environment for growth. If you're a motivated individual with excellent communication skills and a passion for service, we want to meet you!
Responsibilities
- Deliver exceptional customer service to weekend guests and clients
- Manage front desk operations including check-ins/check-outs and reservations
- Coordinate with departments to ensure seamless guest experiences
- Handle billing inquiries and payment processing
- Maintain accurate records using our digital systems
- Assist with event setup and weekend venue operations
- Resolve guest concerns promptly and professionally
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work independently in a fast-paced environment
- Basic proficiency with Microsoft Office and POS systems
- Flexibility to work weekends and holidays
- Positive attitude and problem-solving mindset
- Must be available for Saturday-Sunday shifts (8 AM-4 PM)