Job Description
Join our dynamic team as a Weekend Customer Service Specialist at Urban Logistics Hub! We're seeking energetic professionals to deliver exceptional service during our peak weekend operations. This role offers a competitive hourly wage, flexible scheduling, and opportunities for advancement in Chicago's thriving logistics sector. Enjoy a supportive environment where your contributions directly impact customer satisfaction and operational excellence.
Responsibilities
- Manage customer inquiries via phone, email, and in-person with professionalism
- Process orders, returns, and exchanges using our proprietary CRM system
- Coordinate weekend inventory checks and stock replenishment
- Collaborate with cross-functional teams to resolve service issues
- Maintain accurate transaction records and documentation
- Support warehouse operations during high-volume weekend shifts
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or logistics experience
- Proficiency with POS systems and Microsoft Office Suite
- Exceptional communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Weekend availability (Saturday/Sunday) required
- Basic knowledge of inventory management principles