Job Description
Are you looking for a flexible, rewarding career with a top-tier organization in the heart of New York City? Apex Retail Group is seeking dedicated and energetic Weekend Customer Service Representatives to join our expanding team. We pride ourselves on delivering exceptional experiences to our diverse clientele and offer a competitive salary plus performance bonuses.
In this role, you will be the face of our brand during our peak weekend hours. You will manage high-volume customer interactions, resolve inquiries efficiently, and ensure our store operates seamlessly. If you are a self-starter who thrives in a fast-paced environment and values work-life balance, we want to meet you.
Responsibilities
- Provide outstanding customer service to all patrons, addressing inquiries and resolving issues with a positive attitude.
- Process sales transactions accurately and efficiently using Point of Sale (POS) systems.
- Assist with inventory management, restocking shelves, and maintaining a clean, organized sales floor.
- Collaborate with the weekend management team to achieve sales targets and operational goals.
- Handle returns, exchanges, and customer complaints professionally and according to company policy.
- Ensure all safety and security protocols are followed during shift hours.
Qualifications
- Must be available to work weekends (Saturday and Sunday) and holidays.
- Previous experience in customer service or retail is preferred but not required; training is provided.
- Strong interpersonal and communication skills.
- Ability to stand for extended periods and lift up to 25 lbs.
- Proficiency with computers and basic office software.
- A valid ID and proof of eligibility to work in the United States.