Job Description
Are you looking for a job that starts immediately?
Apex Tech Support Solutions is seeking a dedicated and enthusiastic Weekend Customer Service Representative to join our expanding team in San Jose. This is an Immediate Hire opportunity for candidates who want to make an impact while enjoying a great work-life balance.
We pride ourselves on delivering top-tier technical support to our clients. As a Weekend Rep, you will be the critical link between our clients and our technical solutions, ensuring issues are resolved efficiently and professionally.
Why Apply?
- Immediate Start: Background checks and onboarding process begins immediately upon offer acceptance.
- Weekend-Only Schedule: Work Saturdays and Sundays (40 hours per week) and enjoy your weekdays completely free.
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Modern Environment: Work in a state-of-the-art facility in the heart of Silicon Valley.
Don't let this opportunity pass you by. Apply today to secure your spot on the team!
Responsibilities
- Provide exceptional customer service via phone, email, and live chat during weekend shifts.
- Diagnose and troubleshoot technical issues related to our software and hardware products.
- Document all customer interactions, issues, and resolutions in our CRM system accurately.
- Escalate complex technical problems to the Senior Technical Support team for further investigation.
- Maintain a positive and professional demeanor while handling high volumes of inquiries.
- Collaborate with the Monday-Friday support team to ensure seamless service continuity.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or technical support is a strong plus.
- Must be available to work a full-time schedule (40 hours) specifically on weekends (Saturday and Sunday).
- Strong verbal and written communication skills with a focus on clarity and empathy.
- Basic computer literacy and typing proficiency.
- Ability to work independently and manage time effectively during shifts.