Job Description
Are you looking for a rewarding part-time opportunity with a flexible weekend schedule?
Apex Support Systems is currently seeking dedicated Customer Service Representatives to join our dynamic team in Jacksonville, Florida. We value our employees and offer a supportive environment where you can grow your career while enjoying your free time during the week.
As a Weekend Specialist, you will be the face of our brand, ensuring our customers receive top-tier support. Whether you are a student looking to earn extra income or a professional seeking work-life balance, this role is perfect for you.
Responsibilities
- Manage high-volume customer inquiries via phone and email during weekend shifts.
- Resolve customer complaints and issues with patience and professionalism.
- Update and maintain customer records in our CRM database accurately.
- Collaborate with the support team to ensure consistent service quality.
- Assist in processing returns, exchanges, and order inquiries.
- Adhere to all company policies and performance metrics.
Qualifications
- High school diploma or equivalent (Associate's or Bachelor's degree preferred).
- Previous customer service experience is a plus, but we provide training.
- Must be available to work weekends (Saturday and Sunday) as required.
- Excellent verbal and written communication skills.
- Proficiency with basic computer applications and CRM software.
- Strong problem-solving abilities and a positive attitude.