Job Description
Are you a night owl seeking a rewarding career in Austin, Texas? Apex Support Solutions is looking for a driven Night Shift Customer Support Specialist to join our elite team. We pride ourselves on offering competitive pay, flexible weekend schedules, and a culture that prioritizes your work-life balance.
In this pivotal role, you will be the voice of our brand, resolving technical challenges and providing exceptional service to our clients during our peak operational hours. If you thrive in a dynamic environment and want to leverage your technical skills, apply today!
Responsibilities
- Manage high-volume incoming customer inquiries via phone, email, and live chat during night shifts.
- Diagnose and troubleshoot complex technical issues for enterprise clients with empathy and precision.
- Document all interactions, resolutions, and customer feedback accurately in our CRM system.
- Collaborate seamlessly with the day-shift team to ensure seamless issue handovers.
- Identify trends in customer complaints and propose proactive solutions to management.
- Maintain a deep knowledge of our product suite to provide accurate technical guidance.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or Business preferred.
- Previous experience in customer support, technical helpdesk, or call center environments.
- Familiarity with CRM software (e.g., Salesforce, Zendesk, HubSpot) is a strong plus.
- Excellent verbal and written communication skills with a focus on clarity.
- Ability to work flexible schedules, including nights and weekends.
- Strong problem-solving mindset with a patient and empathetic approach to customer service.