Job Description
Join our dynamic team at Urban Hospitality Group as a Full-Time Weekend Customer Service Specialist! We're seeking a dedicated professional to deliver exceptional guest experiences during weekend shifts with flexible scheduling options. This is a unique opportunity to build a rewarding career while maintaining work-life balance through our innovative weekend-first model.
Our Oakland-based team thrives on creating memorable hospitality experiences, and we need passionate individuals who can uphold our standards of excellence during peak weekend periods. You'll be the face of our brand, ensuring every interaction exceeds expectations while enjoying the benefits of a stable full-time role with weekends as your primary workdays.
Responsibilities
- Deliver exceptional customer service across all touchpoints during weekend shifts
- Manage guest inquiries, bookings, and resolve issues promptly
- Collaborate with cross-functional teams to ensure seamless operations
- Process payments and maintain accurate transaction records
- Contribute to weekend-specific operational improvements
- Train on new systems and procedures during off-peak hours
Qualifications
- 2+ years in customer service or hospitality roles
- Proven ability to work independently during weekend shifts
- Strong communication and conflict resolution skills
- Flexibility to work Saturdays and Sundays with weekday availability for training
- Proficiency in booking and payment systems
- Valid California driver's license (for occasional site visits)